St. John of God Community Services operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964, as amended. Any person who believes that she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint in writing to St. John of God Community Services. To file a complaint, or for more information on St. John of God Community Services obligations under Title VI write to: 1147 Delsea Drive, Building A, Westville NJ 08093.

 

Transportation services provided by this agency are in whole or part funded through federal funds received through NJ TRANSIT and as an individual you also have the right to file your complaint to both St. John of God Community Services as well as the Federal Transit Administration.  Complaints may also be filed with the Federal Transit Administration in writing and may be addressed to:

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Title VI Program Coordinator

East Building, 5th Floor – TCR, U.S. Department of Transportation

Federal Transit Administration, Office of Civil Rights

1200 New Jersey Avenue, SE, Washington, DC 20590

 

If information is needed in another language, contact 856-848-4700 ext.1166

Si necesita información en otro idioma, comuníquese al 856-848-4700 ext. 1166[BM1] .

如果您需要其他语言的信息，请致电 856-848-4700 分机 1166。

Nếu bạn cần thông tin bằng ngôn ngữ khác, vui lòng liên hệ 856-848-4700, máy lẻ 1166.

A copy of this policy is available at the following locations:

 

• Main Building – 1147 Delsea Drive, Building A, Westville NJ 08093

• Behind the seat of all federally funded vehicles

• In the lobby of: 1147 Delsea Drive, Building A, Westville NJ 08093

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Title VI Complaint Procedure

Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by St. John of God Community Services (hereinafter referred to as “the Authority”) may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. St. John of God Community Services investigates complaints received no more than 180 days after the alleged incident. The Authority will process complaints that are complete.

 

Once the complaint is received, the Authority will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.

 

The Authority has 14 days[BM2] [MM3]  to investigate the complaint. If more information is needed to resolve the case, the Authority may contact the complainant. The complainant has 30 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 30 business days, the Authority can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.

 

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or the LOF to do so.

 

A person may also file a complaint directly with the Federal Transit Administration, at:

 

FTA Office of Civil Rights

1200 New Jersey Avenue SE

Washington, DC 20590

 

 

 [BM1]Added the Spanish, Chinese and Vietnamese translation of previous sentence (based on Census data from page 9 of your plan)

 [BM2]Don’t forget to add # of days.

 [MM3]Is there a set time/days I should be adding or is this up to the business